1. Introduction
Maldives National Service ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MNS Portal ("the Portal").
Your Privacy Matters
We take your privacy seriously and implement strong security measures to protect your personal data throughout the application process.
2. Information We Collect
We collect information that you provide directly to us when registering and using the Portal:
- Personal Identification: Full name, National ID card number, date of birth, gender
- Contact Information: Email address, phone number, residential address
- Educational Information: Academic records, certifications, qualifications
- Medical Information: Health declarations and medical fitness certificates
- Family Information: Emergency contact details, family member information
- Documents: ID copies, photographs, certificates, and other required documents
- Account Information: Username, password (encrypted), login history
3. How We Use Your Information
We use the information we collect to:
- Process and evaluate your National Service application
- Verify your identity and eligibility
- Communicate with you about your application status
- Send important notifications and updates
- Conduct background checks and vetting procedures
- Maintain accurate records for the National Service Program
- Improve our services and user experience
- Comply with legal and regulatory requirements
4. Information Sharing
We may share your information with:
- Government Agencies: For verification and vetting purposes
- Medical Facilities: For medical examinations and fitness assessments
- Training Institutions: For program administration
- Law Enforcement: When required by law or for security purposes
We do not sell or rent your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security audits and assessments
- Staff training on data protection
- Secure data storage facilities
6. Data Retention
We retain your personal information for as long as necessary to:
- Complete your application process
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Maintain program records as required by law
7. Your Rights
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for data processing
- Lodge a complaint with relevant authorities
8. Cookies and Tracking
The Portal uses cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns to improve services
You can control cookie settings through your browser preferences.
9. Children's Privacy
The Portal is intended for users who meet the eligibility criteria for the National Service Program. We do not knowingly collect information from children under the minimum eligible age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Maldives National Service
Email: privacy@mns.gov.mv
Data Protection Officer: dpo@mns.gov.mv
Last updated: January 2026